Return and Refund Policy

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 14-Day Return Policy

We want you to be happy with your purchase. If you are not completely satisfied with your fine art reproduction, you may request a return within 14 days of receiving your order.

To qualify for a return, the item must be:

• In the same condition in which it was received
• Unused and free from damage or alterations
• Returned in its original packaging, when applicable
• Accompanied by proof of purchase or an order confirmation

A 3% restocking fee will be deducted from refunds for returns that were originally paid for by credit card. This fee covers processing and handling costs associated with the original transaction.

Once your return request has been approved, you will receive instructions regarding where and how to send the item back. Customers are responsible for returning shipping costs unless the item is damaged, defective, or was sent incorrectly.

Please do not send an item back before your return has been approved.

How to Request a Return

To request a return, please contact us within 14 days of receiving your order. Include your order information and a brief explanation of the reason for your return.

After we receive and inspect the returned item, we will notify you whether your return has been approved. If approved, your refund will be processed to the original method of payment, less any applicable fees.

Damage, Defective, or Incorrect Items

Please carefully inspect your order as soon as it arrives. If your artwork or reproduction arrives damaged, defective, or is not the item you ordered, please contact us as soon as possible and provide photographs of the item, packaging, and any visible damage.

For items damaged during shipping, we may request photographs of the shipping box and packaging materials to help document the damage and file a claim with the carrier.

If we confirm the damage or error, we will work with you to determine an appropriate resolution, which may include a replacement, repair, or full or partial refund, depending on the circumstances and item availability.

Do not discard the original packaging until we have had an opportunity to review the damage, as may be necessary for a shipping claim.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card company to process and post the refund to your account.

Any applicable restocking fees, return shipping costs, or other non-refundable charges will be deducted from the refund when applicable.

Exchanges

We do not offer direct exchanges currently. If you would like a different reproduction or another item, the quickest option is to return the original item, provided it meets the requirements of our return policy, and place a new order for the desired item.

A new purchase will be processed separately once the original return has been approved.

Questions About Returns

If you have questions about our return, refund, or damage policies, please contact us lavana@theroselyngallery.com before returning your item. We are happy to help determine the next appropriate steps for your specific order.